The shop

From order to patio

How a part gets from a button on this page to the workbench in your yard, and which page to watch while it does.

The handoff

Every buy button on this site opens our retail partner. That is where the payment happens, that is where the box comes from, and that is where the timeline lives. Nothing leaves from us, because we are not holding your order.

Where the date lives

The delivery estimate you can trust is the one on your order page at the partner, because it is the only one that knows your address, the stock on hand the minute you bought, and the service the item moves on. It updates as the box moves. Anything we printed here would be a guess going stale the moment we wrote it.

Why there is no table on this page

A lot of catalogs print a grid of zones and days. We would be making ours up. Rates, cutoffs, and speeds are set by the partner, they vary by item and by where you are, and they change without telling us. A number on this page that disagreed with your order page would be worse than no number at all.

If the box is late or wrong

Go to the order page first. It has the current status, the carrier, and the buttons that actually do something about a box that went astray. We cannot see any of that from here, so writing to us adds a step rather than removing one.

What we can help with is the part itself. If the box arrived on time and the piece in it turns out to be the wrong size for your grill, that is our question and we would rather hear it early.